Vericlaim quality  in quantity

Any company can “claim” to offer top quality, but Vericlaim ensures it for our customers through six specific processes. These processes are based on a staffing plan that includes several dedicated quality control positions up to the highest levels, four separate quality control functions, extensive employee training and a rigorous client-based feedback and improvement cycle.

During the claims process

  1. Dedicated program managers
    • Coordinate rollout and oversight of programs
    • Establish, monitor and enforce service standards
    • Approve all field invoices
    • Review detailed claim status reports – daily, weekly, monthly, quarterly and annually year-over-year
    • Intervene and respond rapidly whenever needed
    • Available to clients 24/7 by cell phone
  2. Staff-wide quality assurance & quality control oversight
    • Measures, monitors and manages cycle time and performance standards from a national resource center
  3. Branch & Regional Oversight
    • Reviews open files randomly
    • Actively monitors workloads
    • Escalates issues

After the claims process – for continuous improvement

  1. Vice President of Quality Assurance, reporting to the CEO
    • Conducts audits of each office and each adjuster in each office
    • Develops and implements corporate best practices
    • Creates automated methods to measure Service Level Agreement and timeliness compliance
  2. Continuous employee training and education
    • External industry seminars and classroom training
    • University-based continuing education
    • Internal mentoring and training
  3. Client audits
    • Regularly scheduled and as-needed reviews based on client input and feedback